FAQ

Tk996 FAQ –
Answers to all your The answers are right here

Whether it's about your account, payments, bonuses, betting records, or password – it's all covered here in plain English. If you still can't find what you need, contact the Help Center.

7
Q&A
24/7
Live Support
2 minutes
Average resolution time
In Bengali
Full Help

About the tk996 FAQ Page

Using tk996 often raises questions – especially for new members. This FAQ page is here to answer them: how to withdraw funds, whether bKash or Nagad payments work, when to expect your bonus, and what happens to your bet if a match is cancelled.

We've done our best to keep every answer simple and straightforward. Explanations are written in plain language — free of jargon — so anyone can read and understand them easily.

The questions below are organized by category. Type in the search bar above to filter directly to a relevant question. Click a category tab to browse questions in that section.

If you can't find your answer here, Help Center page or let our team know via live chat. Our Bangla-speaking support agents are always ready to help.

All Account Payment Bonus Betting
No questions found. Please try a different keyword.

After logging in to tk996, click your profile icon in the top-right corner of the page. From the dropdown menu, select "Betting History" or "Transaction Log" Go to the option.

There you'll find:

  • Date, time, match name, and odds for each bet
  • Bet amount and outcome (won / lost / pending)
  • Full list of deposit and withdrawal methods
  • Bonus transaction details

Filter by date — choose the last 7 days, 30 days, or a custom date range. To view the details of any bet, click the "Details" button next to that record.

If you're using a mobile browser, follow the same steps – Menu icon → Profile → Betting History.

Log in and Settings → Profile section. The following details can be updated there:

  • Display name & profile picture
  • Email address (verification required)
  • Preferred language & timezone

Change Mobile Number The process is slightly different – it can't be done directly for security reasons:

  1. An OTP will be sent to your old number
  2. Use it to verify your identity
  3. Enter your new number — an OTP will be sent to it
  4. Your number will be updated once you confirm with the new OTP

If you no longer have access to your old number Help Center Contact us – your number can be changed through KYC verification.

Forgot your password On the login page Go to and "Forgot Password?" Click the link, then:

  1. Enter your registered mobile number or email
  2. A 6-digit OTP will be sent to that number – usually within 30–60 seconds
  3. Verify your identity with an OTP
  4. Create a new password – at least 8 characters, combining uppercase letters and numbers
  5. Once confirmed, your password reset is complete

If you don't receive an OTP, check your spam folder (for email) or wait a few minutes and try again. If the problem persists, Help Center Contact us.

To avoid this in the future, consider using a password manager and keeping 2FA enabled on your account.

Tk996's welcome bonus is available exclusively for new members 150% on your first deposit, up to a maximum of ৳15,000. To claim your bonus:

  1. Complete registration and verify your mobile number or email
  2. Make your first deposit — a minimum of ৳200 is all it takes to activate your bonus
  3. Once your deposit is confirmed, the bonus amount will be credited to your bonus wallet immediately

Bonus wagering requirements: A specific wagering requirement must be completed before bonus funds can be withdrawn. For full terms and conditions, On the Promotions page You'll receive it.

If the bonus hasn't appeared in your account, check the Promotions section for a "Claim" button — some offers require manual claiming. If the issue persists, contact us via live chat.

If a match is cancelled or interrupted, the following rules generally apply:

Cancelled before the match starts: All bets will be voided and the full stake refunded to your main wallet – typically within 24 hours.

If the match is abandoned after it has started: Under tk996's rules –

  • If a specified number of overs or a set period of time has elapsed, the match may be considered partially complete and settled accordingly.
  • If insufficient play has occurred, the bet is voided and the stake is returned.
  • For live betting, settlement may be based on the score at the time of cancellation.

Different rules may apply for each sport. For more details, Terms & Conditions Read it or ask via live chat.

Steps to withdraw from tk996:

  1. Log in and Wallet → Withdraw Go to the section
  2. Select your payment method (bKash / Nagad / Rocket / Bank)
  3. Use a mobile number or bank account registered in your own name
  4. Enter an amount – minimum ৳500, maximum ৳1,00,000 per day
  5. Confirm with OTP

Processing time:

  • BKash / Nagad / Rocket: Typically 1–4 hours, up to 24 hours maximum
  • Bank Transfer: 1–3 business days

KYC verification is mandatory for your first withdrawal. You will need to upload a photo of your National ID or passport. Once verified, you won't need to do this again for future withdrawals.

To withdraw bonus funds, you must complete the wagering requirement first – otherwise your withdrawal request will be rejected.

Tk996 supports all major payment methods in Bangladesh:

  • bKash – Supported for both deposits and withdrawals, processed instantly
  • Nagad – Deposits and withdrawals processed at maximum speed
  • Rocket (DBBL) – Deposits and withdrawals supported
  • Bank Transfer — supported by all major banks, though processing may take a little longer

Deposit limits: Minimum ৳200, maximum ৳50,000 per day (mobile banking).

Withdrawal limits: Minimum ৳500, maximum ৳1,00,000 per day.

There's one important thing to keep in mind when making a payment – Only accounts registered in your own name Using someone else's number or account may result in cancelled transactions and a risk of your account being temporarily suspended.

Cryptocurrency payments are currently in limited testing – to learn more, Help Center Contact us.

More ways to get support at tk996

If you don't find your answer in the FAQ or need more details, use the options below

Live Chat Support

Click the green chat icon at the bottom-right of the page. A Bangla-speaking agent typically responds within 2 minutes, 24 hours a day.

Email Support

For complex issues, email us at support@tk996.biz. Attaching screenshots or supporting evidence helps us resolve things faster – we respond within 24 hours.

Help Center

For full guides, tutorials, and step-by-step troubleshooting, visit the Help Center page.

Account Security

To change your password, enable 2FA, or report suspicious activity, go to the Account Settings section.

Terms & Conditions

You can read all official rules in detail, covering bonuses, betting limits, payment policies, and account-related matters.

Responsible Gaming

Betting limits, self-exclusion, and all the tools and information you need for responsible gambling, all in one place.

Quick Links

Go directly to the page — no need to search around

Don't have an account yet? Sign up for free

Sign up at tk996, claim your welcome bonus, and enjoy the best betting experience in Bangladesh.

Free Registration bKash/Nagad supported 24/7 Bengali Support
বাংলা